Privacy Policy

1. Introduction

Welcome to Henfield Pottery.

At Henfield Pottery we believe that trust is just as important as creativity. Whether you are booking a pottery class, purchasing from our online shop, subscribing to our newsletter or simply getting in touch, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how Henfield Pottery collects, uses, stores and protects your personal information whenever you visit our website, make a purchase, book a class or workshop, enquire about our services or otherwise interact with us.

We aim to process all personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

Please read this Privacy Policy carefully. By using our website or providing your information to us, you acknowledge that you have read and understood how your information will be used.

2. Who We Are

Henfield Pottery is a trading name of Kayleigh Peters Studio.

For the purposes of UK data protection law, the Data Controller responsible for your personal information is:

Henfield Pottery
Trading under Kayleigh Peters Studio

Unit 4a
Vinalls Business Centre
Nep Town Road
Henfield
West Sussex
BN5 9DZ

Email: hello@henfield-pottery.co.uk

ICO Registration Number: CSN6383856

If you have any questions regarding this Privacy Policy or the way we process your information, please contact us using the details above.


3. Scope of this Policy

This Privacy Policy applies whenever you:

  • Visit our website.

  • Book pottery classes or workshops.

  • Purchase products from our online shop.

  • Purchase gift vouchers.

  • Join our mailing list.

  • Enquire about classes, studio hire or services.

  • Use our firing service.

  • Contact us by email, telephone or social media.

  • Attend events or workshops organised by Henfield Pottery.

It also applies where you provide your information to us in person at our studio.

This policy does not apply to websites operated by third parties, even where links are provided from our website.

4. The Information We Collect

The information we collect depends on how you interact with Henfield Pottery.

Personal Information

We may collect:

  • your name

  • postal address

  • email address

  • telephone number

Booking Information

When booking classes or workshops we may collect:

  • booking details

  • classes attended

  • attendance history

  • payment status

  • gift voucher details

  • accessibility requirements you choose to tell us about

  • emergency contact information where appropriate for longer workshops or special events

We only collect information that is relevant to providing our services.

Online Shop Orders

If you purchase products from our online shop we may collect:

  • billing address

  • delivery address

  • order history

  • products purchased

  • order value

  • delivery instructions where provided

  • customer correspondence relating to your order

Payment card details are not stored by Henfield Pottery.

Payments are processed securely by our payment providers.

Payment Processing

We use Stripe to securely process online payments for classes, workshops, private tuition, gift vouchers, firing services and products purchased through our online shop.

Henfield Pottery does not receive or store your full payment card details. All payment information is encrypted and processed securely by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and Stripe's own Privacy Policy.

We receive confirmation that a payment has been successfully processed together with the information necessary to administer your booking or order.

Contact Forms and Enquiries

When you complete a contact form or email us we may collect:

  • your name

  • your email address

  • your telephone number (if provided)

  • the contents of your enquiry

  • any attachments you choose to send

We use this information solely to respond to your enquiry and provide customer support.

Newsletter Sign-ups

If you subscribe to our newsletter we collect:

  • your name (where provided)

  • your email address

  • your subscription preferences

Our newsletters are managed using Mailchimp.

Every marketing email contains an unsubscribe link allowing you to withdraw your consent at any time.

Photography and Video

Henfield Pottery occasionally photographs or films workshops, classes and events for promotional purposes.

Images may be used on:

  • our website

  • social media

  • printed marketing materials

  • newsletters

  • future promotional campaigns

We will always make it clear when photography is taking place.

If you would prefer not to appear in photographs or videos, please let us know before or during your visit and we will always respect your wishes.

Photography is always intended to celebrate the creative work taking place within our studio and to help promote Henfield Pottery.

Where practical, we will remind participants when photography is taking place and will always respect requests not to be photographed.

Parents or guardians must provide consent for photographs of children under the age of 18 before images are used for promotional purposes.

Information Collected Automatically

When you visit our website certain technical information may be collected automatically.

This may include:

  • IP address

  • browser type

  • operating system

  • device type

  • pages visited

  • referring website

  • time spent on pages

  • approximate geographical location

  • website performance information

Some of this information is collected through cookies.

Further information can be found in our Cookie Policy.

Our website may also collect technical information such as:

  • language preferences

  • referring pages

  • date and time of visits

  • browser settings

  • error reports that help us maintain website performance

This information is generally anonymous and helps us improve the reliability and usability of our website.


5. Children's Information

Our classes are generally intended for adults, although some workshops may be suitable for children aged 10 and over.

Where children attend workshops, bookings must normally be made by a parent or legal guardian. Children under the age of 16 must be accompanied by a responsible adult unless otherwise agreed by Henfield Pottery.

We do not knowingly collect personal information directly from children without appropriate parental involvement.

If you believe we have unintentionally collected personal information relating to a child without appropriate consent, please contact us and we will investigate promptly.

6. Special Category Data

Occasionally you may choose to tell us about medical conditions, allergies, injuries or accessibility requirements that help us provide a safe and inclusive experience.

Providing this information is entirely optional.

Where you choose to provide this information, we will only use it for the purpose of making reasonable adjustments, ensuring your safety during activities or responding appropriately in an emergency.

We will only retain this information for as long as necessary and will treat it with additional care and confidentiality.

7. How We Use Your Information

We use personal information to:

  • administer bookings

  • process payments

  • supply products purchased through our online shop

  • provide pottery classes and workshops

  • provide our firing service

  • issue and redeem gift vouchers

  • communicate regarding bookings

  • answer enquiries

  • improve our customer service

  • manage waiting lists

  • send booking confirmations and reminders

  • notify customers when pottery is ready for collection

  • maintain accurate business records

  • comply with legal obligations

  • send newsletters and marketing communications where you have given consent

  • administer one-to-one tuition and private group bookings

  • fulfil commissioned work where requested

  • administer online shop orders and deliveries

  • maintain customer purchase history where necessary for customer service

  • improve the accessibility of our classes and workshops

  • monitor demand for classes, workshops and events to help us plan future programmes

  • detect and prevent fraud or misuse of our website and services


We will never sell your personal information to third parties.


8. Our Lawful Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on how you interact with Henfield Pottery, we rely on one or more of the following:

Performance of a Contract

We process your information where it is necessary to fulfil a contract with you, for example:

  • processing class and workshop bookings

  • supplying products purchased through our online shop

  • providing firing services

  • administering gift vouchers

  • communicating important information relating to your booking or order

Without this information we may be unable to provide the service you have requested.

Legal Obligation

We may process personal information where we are legally required to do so, including:

  • maintaining financial records

  • responding to lawful requests from regulatory authorities

  • complying with tax and accounting legislation

Legitimate Interests

We may process personal information where it is reasonably necessary for the legitimate operation of our business, provided that your rights and freedoms are not overridden.

Examples include:

  • responding to customer enquiries

  • improving our services

  • preventing fraud

  • maintaining accurate business records

  • ensuring the security of our website

  • notifying customers when pottery is ready for collection

  • handling customer feedback or complaints

Consent

In certain situations we rely on your consent, including:

  • sending marketing emails

  • photography where consent is appropriate

  • optional accessibility or medical information you choose to provide

Where processing is based on consent, you may withdraw your consent at any time.


9. Who We Share Your Information With

We treat your information confidentially and never sell or rent your personal information.

We only share information where necessary to operate our business or where required by law.

This may include:

Website Provider

Our website is hosted by Squarespace.

Squarespace may process information on our behalf to provide website hosting, online forms, website security and e-commerce functionality.

Email Marketing

We use Mailchimp to manage our mailing list and send newsletters.

If you subscribe, your information is processed in accordance with Mailchimp's own privacy practices.

Payment Providers

Payments are processed securely by trusted third-party payment providers.

Henfield Pottery does not store your full payment card details.

Delivery Providers

Where products are ordered from our online shop we may share your delivery details with postal or courier services in order to complete your order.

Professional Advisers

Where necessary we may share information with accountants, insurers, legal advisers or professional advisers acting on our behalf.

Legal Requirements

We may disclose information where required by law, court order or other legal obligation.

10. International Transfers

Some of the trusted third-party providers we use may process information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Where personal information is transferred outside the United Kingdom by one of our trusted service providers, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual safeguards, to protect your information in accordance with UK data protection law.



11. How Long We Keep Your Information

We only keep personal information for as long as it is reasonably necessary.

Retention periods vary depending on the purpose for which the information was collected and our legal obligations.

As a guide:

  • Customer enquiries are retained only as long as necessary to respond and maintain appropriate records.

  • Booking information is retained for business and accounting purposes.

  • Financial records are retained in accordance with UK tax legislation.

  • Newsletter subscriptions are retained until you unsubscribe.

  • Photography consent records are retained while relevant to the images held.

  • Accessibility information is retained only for as long as required for the relevant booking or event unless a longer period is legally necessary.

When information is no longer required it is securely deleted or anonymised.

12. How We Protect Your Information

Henfield Pottery takes the security of your personal information seriously.

We use appropriate technical and organisational measures designed to protect information against:

  • unauthorised access

  • accidental loss

  • misuse

  • alteration

  • disclosure

  • destruction

These measures include secure passwords, restricted access to personal information, trusted third-party providers and secure online payment processing.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.



13. Data Breaches

Although we take appropriate technical and organisational measures to protect your personal information, no system can ever be completely secure.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will investigate promptly and, where legally required, notify the Information Commissioner's Office (ICO) and affected individuals in accordance with UK data protection law.

14. Your Rights

Under UK GDPR you have the right to:

  • request access to your personal information

  • request correction of inaccurate information

  • request erasure of your information where appropriate

  • request restriction of processing

  • object to certain processing activities

  • withdraw consent where processing is based on consent

  • request transfer of your information to another organisation where applicable

  • lodge a complaint with the Information Commissioner's Office

If you wish to exercise any of these rights, please contact us using the details below.

We may ask you to verify your identity before responding to your request.

We aim to respond to all legitimate requests without undue delay and, in most cases, within one calendar month. Occasionally it may take longer where a request is particularly complex or where multiple requests have been made. If this happens we will keep you informed.

Requests are normally provided free of charge. However, where requests are clearly unfounded, repetitive or excessive we may charge a reasonable administrative fee or decline the request in accordance with UK data protection legislation.

15. Marketing Communications

If you choose to receive our newsletter, we may send you information about:

  • pottery classes

  • workshops

  • studio news

  • new products

  • special events

  • offers

  • exhibitions and community activities

You can unsubscribe at any time by:

  • clicking the unsubscribe link in any email

  • contacting us directly

We will never send unsolicited marketing where consent is required by law.


16. Third-Party Websites

Our website may contain links to other websites.

This Privacy Policy applies only to the Henfield Pottery website.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.


17. Automated Decision Making

Henfield Pottery does not use your personal information to make automated decisions that produce legal or similarly significant effects.

Any decisions relating to bookings, enquiries, accessibility requests or customer services are made by a member of the Henfield Pottery team.



18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.

The latest version will always be published on our website.

Where changes are significant, we will take reasonable steps to bring them to your attention where appropriate.



19. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Henfield Pottery
Trading under Kayleigh Peters Studio

Unit 4a
Vinalls Business Centre
Nep Town Road
Henfield
West Sussex
BN5 9DZ

Email: hello@henfield-pottery.co.uk

ICO Registration Number: CSN6383856

20. Complaints

We hope we can resolve any questions or concerns you may have about how we handle your personal information.

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO).

Information about how to do this can be found on the ICO website.

Thank you for trusting Henfield Pottery.

Whether you're joining us for your first pottery class, purchasing handmade ceramics or becoming part of our creative community, we are committed to treating your personal information with the same care, respect and attention that we bring to everything we make. 


Henfield Pottery reviews this Privacy Policy regularly to ensure it remains accurate and reflects any changes to our services, website or legal obligations.

We encourage visitors to check this page periodically for the latest version.


Document Version: 1.0

Approved by: Henfield Pottery

Effective Date: 27 June 2026

Review Date: June 2027

© Henfield Pottery. All rights reserved.