Privacy Policy

1. Introduction

Welcome to Henfield Pottery.

At Henfield Pottery we believe that trust is just as important as creativity. Whether you are booking a pottery class, purchasing from our online shop, subscribing to our newsletter or simply getting in touch, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how Henfield Pottery collects, uses, stores and protects your personal information whenever you visit our website, make a purchase, book a class or workshop, enquire about our services or otherwise interact with us.

We aim to process all personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

Please read this Privacy Policy carefully. It explains how we collect, use and share your personal information and the rights you have in relation to it.

2. Who We Are

Henfield Pottery is a trading name of Kayleigh Peters Studio (we, us, or our).

For the purposes of UK data protection law, the Data Controller responsible for your personal information is:

Henfield Pottery
Trading under Kayleigh Peters Studio

Unit 4a
Vinalls Business Centre
Nep Town Road
Henfield
West Sussex
BN5 9DZ

Email: hello@henfield-pottery.co.uk

ICO Registration Number: CSN6383856

If you have any questions regarding this Privacy Policy or the way we process your information, please contact us using the details above.

3. Scope of this Policy

This Privacy Policy applies whenever you:

Visit our website.
Book pottery classes or workshops.
Purchase products from our online shop.
Purchase gift vouchers.
Join our mailing list.
Enquire about classes, studio hire or services.
Use our firing service.
Contact us by email, telephone or social media.
Attend events or workshops organised by Henfield Pottery.

It also applies where you provide your information to us in person at our studio.

This policy does not apply to websites operated by third parties, even where links are provided from our website.

4. The Information We Collect

The information we collect depends on how you interact with Henfield Pottery.

Personal Information

We may collect:

your name
postal address
email address
telephone number

Booking Information

When booking classes or workshops we may collect:

booking details
classes attended
attendance history
payment status
gift voucher details
accessibility requirements you choose to tell us about
emergency contact information where appropriate for longer workshops or special events

We only collect information that is relevant to providing our services.

Online Shop Orders

If you purchase products from our online shop we may collect:

billing address
delivery address
order history
products purchased
order value
delivery instructions where provided
customer correspondence relating to your order

Payment card details are not stored by Henfield Pottery.

Payments are processed securely by our payment providers.

Payment Processing

We use Stripe to securely process online payments for classes, workshops, private tuition, gift vouchers, firing services and products purchased through our online shop.

Henfield Pottery does not receive or store your full payment card details. All payment information is encrypted and processed securely by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and Stripe's own Privacy Policy.

We receive confirmation that a payment has been successfully processed together with the information necessary to administer your booking or order.

Contact Forms and Enquiries

When you complete a contact form or email us we may collect:

your name
your email address
your telephone number (if provided)
the contents of your enquiry
any attachments you choose to send

We use this information solely to respond to your enquiry and provide customer support.

Feedback and Preferences

If you give us feedback, make a complaint or compliment, or respond to a survey, we may collect:

the contents of your feedback, complaint or survey response
your communication and marketing preferences

Newsletter Sign-ups

If you subscribe to our newsletter we collect:

your name (where provided)
your email address
your subscription preferences

Our newsletters are managed using Mailchimp.

Every marketing email contains an unsubscribe link allowing you to withdraw your consent at any time.

Photography and Video

Henfield Pottery occasionally photographs or films workshops, classes and events for promotional purposes.

Images may be used on:

our website
social media
printed marketing materials
newsletters
future promotional campaigns

We will always make it clear when photography is taking place.

If you would prefer not to appear in photographs or videos, please let us know before or during your visit and we will always respect your wishes.

Photography is always intended to celebrate the creative work taking place within our studio and to help promote Henfield Pottery.

Where practical, we will remind participants when photography is taking place and will always respect requests not to be photographed.

Parents or guardians must provide consent for photographs of children under the age of 18 before images are used for promotional purposes.

Information Collected Automatically

When you visit our website certain technical information may be collected automatically.

This may include:

IP address
browser type
operating system
device type
pages visited
referring website
time spent on pages
approximate geographical location
website performance information
search and browsing behaviour and user journeys
cookie preferences

Some of this information is collected through cookies.

Further information can be found in our Cookie Policy.

Our website may also collect technical information such as:

language preferences
referring pages
date and time of visits
browser settings
error reports that help us maintain website performance

This information helps us improve the reliability and usability of our website.

5. How we Collect Personal Information

We collect personal information:

directly from you when you book a class, buy from our online shop, join our mailing list, contact us or speak to us at our studio
automatically when you visit our website or interact with our online services
from third parties such as our payment providers, website providers and other service providers, and people authorised by you (for example, when someone books a class or purchases a gift voucher for you)
from publicly available sources such as social media platforms where you tag or message us

6. Children's Information

Our classes are generally intended for adults, although some workshops may be suitable for children aged 5 and over.

Where children attend workshops, bookings must normally be made by a parent or legal guardian. Children under the age of 16 must be accompanied by a responsible adult unless otherwise agreed by Henfield Pottery.

We do not knowingly collect personal information directly from children without appropriate parental involvement.

If you believe we have unintentionally collected personal information relating to a child without appropriate consent, please contact us and we will investigate promptly.

7. Special Category Data

Special category data is information that the law treats as more sensitive, such as information about your health. We handle it with extra care and collect and use it only where legally permitted.

Occasionally you may choose to tell us about medical conditions, allergies, injuries or accessibility requirements that help us provide a safe and inclusive experience.

Providing this information is entirely optional.

Where you choose to provide this information, we rely on your explicit consent to use it, or in an emergency where you are unable to give consent, on the need to protect your vital interests.

We will only retain this information for as long as necessary and will treat it with additional care and confidentiality.

8. How We Use Your Information

We use personal information to:

administer bookings
process payments
supply products purchased through our online shop
provide pottery classes and workshops
provide our firing service
issue and redeem gift vouchers
communicate regarding bookings
answer enquiries
improve our customer service
manage waiting lists
send booking confirmations and reminders
notify customers when pottery is ready for collection
maintain accurate business records
comply with legal obligations
send newsletters and marketing communications where you have given consent
administer one-to-one tuition and private group bookings
fulfil commissioned work where requested
administer online shop orders and deliveries
maintain customer purchase history where necessary for customer service
improve the accessibility of our classes and workshops
monitor demand for classes, workshops and events to help us plan future programmes
detect and prevent fraud or misuse of our website and services

We will never sell your personal information to third parties.

9. Our Lawful Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on how you interact with Henfield Pottery, we rely on one or more of the following:

Performance of a Contract

We process your information where it is necessary to fulfil a contract with you, for example:

processing class and workshop bookings
supplying products purchased through our online shop
providing firing services
administering gift vouchers
communicating important information relating to your booking or order

Without this information we may be unable to provide the service you have requested.

Legal Obligation

We may process personal information where we are legally required to do so, including:

maintaining financial records
responding to lawful requests from regulatory authorities
complying with tax and accounting legislation

Legitimate Interests

We may process personal information where it is reasonably necessary for the legitimate operation of our business, provided that your rights and freedoms are not overridden.

Examples include:

responding to customer enquiries
improving our services
preventing fraud
maintaining accurate business records
ensuring the security of our website
notifying customers when pottery is ready for collection
handling customer feedback or complaints

Vital Interests

We may use your information where it is necessary to protect someone’s life, for example by contacting the emergency services if you are taken ill during a class.

Consent

In certain situations we rely on your consent, including:

sending marketing emails
photography and video of you (or, if children under 18, consent from a parent or guardian)
optional accessibility or medical information you choose to provide

Where processing is based on consent, you may withdraw your consent at any time.

We may process your personal information on more than one lawful basis depending on the purpose for which we are using it. Please contact us if you would like further details about the lawful basis we rely on.

10. Who We Share Your Information With

We treat your information confidentially and never sell or rent your personal information.

We only share information where necessary to operate our business or where required by law.

This may include:

Website Provider

Our website is hosted by Squarespace.

Squarespace may process information on our behalf to provide website hosting, online forms, website security and e-commerce functionality.

Email Marketing

We use Mailchimp to manage our mailing list and send newsletters.

If you subscribe, your information is processed in accordance with Mailchimp's own privacy practices.

Payment Providers

Payments are processed securely by Stripe.

Henfield Pottery does not store your full payment card details.

Delivery Providers

Where products are ordered from our online shop we may share your delivery details with postal or courier services in order to complete your order.

Professional Advisers

Where necessary we may share information with accountants, insurers, legal advisers or professional advisers acting on our behalf.

Legal Requirements

We may disclose information to courts and tribunals, regulatory authorities and law enforcement officers where required by law, court order or other legal obligation. We may also disclose information to the emergency services where necessary, to third parties you have authorised, and to any other parties as required or permitted by law.

11. International Transfers

Your information may be transferred to locations outside the United Kingdom, for example where our service providers (such as our website, email marketing or payment providers) or their cloud-based services are located overseas, or where required by law.

When we transfer your personal information outside the United Kingdom, we ensure it receives appropriate protection by:

only transferring it to countries that UK data protection law recognises as providing adequate protection
putting in place a contract with the recipient that requires them to protect your information to UK standards, or
transferring it to organisations that participate in approved cross-border data transfer arrangements with the UK

We only transfer the minimum personal information necessary and require recipients to protect it to the standards required by UK law and to use it only for the purposes we have agreed.

12. How Long We Keep Your Information

We only keep personal information for as long as we need it to provide our services to you, to meet our legal, tax, accounting or regulatory obligations, and to handle any complaints or legal issues that may arise.

Retention periods vary depending on the purpose for which the information was collected and our legal obligations.

As a guide:

Customer enquiries are retained only as long as necessary to respond and maintain appropriate records.
Booking information is retained for business and accounting purposes.
Financial records are retained in accordance with UK tax legislation.
Newsletter subscriptions are retained until you unsubscribe.
Photography consent records are retained while relevant to the images held.
Accessibility information is retained only for as long as required for the relevant booking or event unless a longer period is legally necessary.

When information is no longer required it is securely deleted or anonymised.

We may keep your information for longer if you make a complaint that we need to investigate, if we reasonably believe legal action involving our relationship with you might occur, or if the law requires us to keep it for a specific period.

When deciding how long to keep information, we consider how much information we hold and how sensitive it is, the risk of harm if it were accessed without permission, whether we can achieve our purposes in other ways, and what legal, regulatory, tax or accounting rules require.

You can ask us for information about the retention periods that apply to your information, and ask for early deletion where legally possible.

13. How We Protect Your Information

Henfield Pottery takes the security of your personal information seriously.

We use appropriate technical and organisational measures designed to protect information against:

unauthorised access
accidental loss
misuse
alteration
disclosure
destruction

These measures include secure passwords, restricted access to personal information, trusted third-party providers and secure online payment processing.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

14. Data Breaches

Although we take appropriate technical and organisational measures to protect your personal information, no system can ever be completely secure.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will investigate promptly and, where legally required, notify the Information Commissioner's Office (ICO) and affected individuals in accordance with UK data protection law.

15. Your Rights

You can choose whether to provide personal information to us. If you do not provide certain information, we may not be able to provide some of our services. Let us know if you do not want to provide information and we will tell you whether it is required or optional.

You have the right to ask for copies of your personal information and for details of where we obtain it from and who we share it with. Some exemptions apply, which means you may not receive all the information you ask for.

You have the right to ask us to correct personal information you think is inaccurate or incomplete.

You can ask for your information to be erased in certain circumstances set out in data protection law, such as where it is no longer necessary or has been unlawfully processed. This right is not absolute, and we may be required or entitled to retain your information for legal, regulatory or legitimate business reasons.

You can ask us to restrict our processing of your information where you contest its accuracy, where processing is unlawful but you do not want it erased, where we no longer need the information but you need it for legal claims, or where you have objected to processing and we are verifying our grounds.

You can object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds. You can object to direct marketing at any time.

Where processing is based on consent or contract and is carried out by automated means, you can receive your personal information in a structured, commonly used format or ask for it to be transmitted to another organisation, where technically feasible.

Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before you withdrew it.

We aim to respond to all legitimate requests without undue delay and, in most cases, within one calendar month. Occasionally it may take longer where a request is particularly complex or where multiple requests have been made. If this happens, we will keep you informed.

Requests are normally provided free of charge. However, where requests are clearly unfounded, repetitive or excessive we may charge a reasonable administrative fee or decline the request in accordance with UK data protection legislation.

16. Marketing Communications

If you choose to receive our newsletter, we may send you information about:

pottery classes
workshops
studio news
new products
special events
offers
exhibitions and community activities

You can unsubscribe at any time by:

clicking the unsubscribe link in any email
contacting us directly

We will never send unsolicited marketing where consent is required by law.

17. Third-Party Websites

Our website may contain links to other websites.

This Privacy Policy applies only to the Henfield Pottery website.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.

18. Automated Decision Making

Henfield Pottery does not use your personal information to make automated decisions that produce legal or similarly significant effects.

Any decisions relating to bookings, enquiries, accessibility requests or customer services are made by a member of the Henfield Pottery team.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.

The latest version will always be published on our website.

Where changes are significant, we will take reasonable steps to bring them to your attention where appropriate.

20. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Henfield Pottery
Trading under Kayleigh Peters Studio

Unit 4a
Vinalls Business Centre
Nep Town Road
Henfield
West Sussex
BN5 9DZ

Email: hello@henfield-pottery.co.uk

ICO Registration Number: CSN6383856

21. Complaints

If you are unhappy with how we have used your personal information, please contact us first using the details in section 20. When you contact us:

· please give us full details of your complaint. We will acknowledge it within 1 month of receiving it (starting the day after we receive it). We will usually respond using the same method you used to contact us, unless you ask us to use a different method

· we will investigate your complaint without undue delay. We will review the relevant facts and check that we have followed our own policies and standards

· we may contact you for more information if we are not sure what your complaint is about or what outcome you are looking for

· we will keep you updated on progress, explain any delays and give you an expected completion date

If you are not satisfied with our response, you can make a complaint directly to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time. You do not have to contact us first, but we would appreciate the opportunity to try to resolve your concerns directly with you.

The ICO's address:

Information Commissioner's Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Thank you for trusting Henfield Pottery.

Whether you're joining us for your first pottery class, purchasing handmade ceramics or becoming part of our creative community, we are committed to treating your personal information with the same care, respect and attention that we bring to everything we make.

Henfield Pottery reviews this Privacy Policy regularly to ensure it remains accurate and reflects any changes to our services, website or legal obligations.

We encourage visitors to check this page periodically for the latest version.

Document Version: 1.0

Approved by: Henfield Pottery

Effective Date: 27 June 2026

Review Date: June 2027